Frequently Asked Questions

Difficulty joining or logging in?

Always go to the Home Page at  and look to see if your First Name is displayed on the screen “eg Hello John”. If you see your name, then this means you are successfully logged in. However, if you want to start fresh, just log out, and then manually key in your email address and password again. Or try using a different browser, as Safari sometimes causes issues on some phone models. If you’ve forgotten your password, or the one you are using doesn’t work, then simply request another password via the link provided, but please check your Spam folder in case you don’t receive it. If you still have an issue, including difficulty joining, please seek help from

How do I add a shortcut to my phone screen?

To access the Privileges website more quickly, please add a shortcut to your phone screen. As each phone is different, please browse the settings menu for advice or try these steps.

iPhone, and iPad – Launch the Safari browser on Apple’s iOS and open the Privileges website. Tap the Share button on the browser’s toolbar – that’s the rectangle with an arrow pointing upward. It’s on the bar at the top of the screen on an iPad, and on the bar at the bottom of the screen on an iPhone. Tap the Add to Home Screen icon in the Share menu.

Android – Launch Chrome for Android and open the Privileges website. Tap the menu button and tap Add to Home Screen. You’ll be able to enter a name for the shortcut and then Chrome will add it to your home screen. Other popular Android browsers also offer this feature. For example, Firefox for Android can do this if you tap the menu button, tap the Page option, and tap Add to Home Screen.

What if I don't expect to have internet access when visiting a restaurant?

If you believe you won’t have internet access when visiting a restaurant, you can take a screen shot of the card (with the restaurant name displayed) and show it to the staff, together with a copy of your credit card or other documentation that features your name so they know you are the valid holder of that card. But please note that this should only be done if there is no other option and, given that most restaurants have wifi, it should be a rare occurance. 

Will staff take my phone away?

For security (and other) reasons, restaurant owners and managers have agreed to tell their staff NOT to remove phones from our members. If staff need details of your card, in order to process the offer, then they should either make a note of the Card No. and Expiry Date, or use their own mobile phone to take a photo of the card. If individual staff members don’t recall being told to do this, and want to take your phone away, please show them this paragraph.

Why do restaurants provide such generous offers to Privileges?

The offers we negotiate with our participating restaurants are certainly generous. However, the main reason we can secure such great deals is because we (and our corporate partners) compensate each restaurant for what they give away. The nature of this compensation varies but (by doing so) we ensure each restaurant fully recoups the cost of being part of the Privileges program. 

What should I do if staff are confused about the offer?

Although our venue partners are committed to providing you with great service, we have a Performance Guarantee, in the unlikely event you ever have a problem using your Card. If this occurs, please speak with the restaurant manager in the first instance and, if the issue can’t be resolved, please obtain his or her details, and a photo of the receipt, and email these to as well as your name and contact details, and a summary of what happened. We will quickly investigate and (after verifying the Card should have been honoured) will reimburse you 110% of what you should have saved, in the form of either a cash refund or other (mutually agreed) compensation.

How often can I use my card and what other conditions apply?
You can use the card over and over again at each venue during the validity period. Please see ‘Conditions of Card Use’ for all general conditions, as well as the ‘Conditions’ link, on each venue listing page, for any specific conditions relating to that particular venue.
What happens when my membership expires?

Towards the end of your membership, our system will automatically send you an email advising you of the final expiry date. If you were given the membership (with a promotional code) by a travel company, hotel, or other leading organisation, and want to extend it, you will need to contact that business to find out how to qualify.

How much is a membership?
Although Privileges is primarily a B2B (Business to Business) product, which is purchased by leading companies as a value-added bonus to reward their VIP customers, we sometimes make a limited number of memberships available for direct sale. For more details, and to find out if we currently have an allocation available, please message us via the Contact Us link
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